FAQs

1. How long does it take to process my order?

Orders are usually processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

2. How long does shipping take?

Estimated delivery time is usually 7–15 business days after your order has been processed and shipped. Delivery times may vary depending on your location, carrier delays, weather, or other external factors.

3. How can I track my order?

Once your order has shipped, you may receive a tracking number by email. You can use this tracking number on the shipping carrier’s website to check your delivery status.

4. Why is my tracking number not updating?

Tracking information may take 2–5 business days to update after shipment. If there are no updates after several days, please contact us at nigarkaraca534@gmail.com.

5. Do you accept returns?

Yes. Scravia accepts returns within 30 days of delivery. Items must be unused, undamaged, and in their original condition with packaging and proof of purchase.

6. Do customers pay for return shipping?

No. Scravia offers free return shipping for eligible returns.

7. Do you charge a restocking fee?

No. Scravia does not charge any restocking fees.

8. Are any items final sale?

No. Scravia does not sell final sale items. Eligible products may be returned within the 30-day return period.

9. How do I start a return?

To start a return, contact us at nigarkaraca534@gmail.com with your order number, full name, item details, and reason for return. Our support team will provide return instructions.

10. When will I receive my refund?

Once your returned item is received and inspected, your refund will be processed to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank or payment provider.

11. What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible at nigarkaraca534@gmail.com. Include your order number and clear photos of the damaged, defective, or incorrect item so we can assist you.

12. Can I cancel my order?

Orders may be canceled only before they are processed or shipped. If your order has already shipped, you may request a return after delivery under our return policy.