Refund policy

Return and Refund Policy

Store Name: Scravia
Website: scravia.myshopify.com
Email: nigarkaraca534@gmail.com
Phone: +1 (202)-521-3788
Address: 7821 Payne Ave, Dearborn, Michigan 48126, United States

At Scravia, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

We accept returns under the following conditions:

Returns are accepted within 30 days of delivery.
Items must be unused, unworn, undamaged, and in their original condition.
Items must be returned with the original packaging, labels, and any included accessories.
Proof of purchase, such as an order number or receipt, is required.

Free Return Shipping

Scravia offers free return shipping for eligible returns.
Once your return request is approved, we will provide return instructions and a prepaid return shipping label when applicable.

No Restocking Fee

We do not charge any restocking fees.
Customers will receive their refund without any restocking deductions.

No Final Sale Items

Scravia does not sell final sale items.
All eligible products may be returned within the 30-day return period according to this policy.

How to Start a Return

To request a return, please contact us at:

Email: nigarkaraca534@gmail.com
Phone: +1 (202)-521-3788

Please include your order number, full name, the item you wish to return, and the reason for the return. Our support team will review your request and provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If the return is approved, your refund will be processed to your original payment method.

Refunds are usually processed within 5–10 business days, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery. We will assist you based on product availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at nigarkaraca534@gmail.com with your order number and clear photos of the issue. We will review the case and provide a suitable solution, including a replacement or refund when applicable.

Cancellations

Orders may be canceled only before they are processed or shipped. If your order has already been shipped, you may return it after delivery under our 30-day return policy.