Shipping policy

Shipping Policy

Store Name: Scravia
Website: scravia.myshopify.com
Email: nigarkaraca534@gmail.com
Phone: +1 (202)-521-3788
Address: 7821 Payne Ave, Dearborn, Michigan 48126, United States

At Scravia, we are committed to providing a smooth and reliable shipping experience for every customer. Please read our shipping policy carefully before placing your order.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery time is usually 7–15 business days after the order has been processed and shipped.

Delivery times may vary depending on the customer’s location, shipping carrier, customs procedures, weather conditions, or other circumstances outside our control.

Shipping Cost

Shipping costs will be clearly displayed at checkout before payment is completed.

If free shipping is available during a promotion or for eligible orders, it will be shown at checkout.

Shipping Destinations

Scravia ships to the locations available at checkout. Customers must provide a complete and accurate shipping address to avoid delivery delays or returned packages.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email. You can use this tracking number to follow the delivery status of your order.

Tracking information may take a few days to update after the package has been shipped.

Incorrect or Incomplete Address

Customers are responsible for entering the correct shipping address at checkout.

Scravia is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at nigarkaraca534@gmail.com.

Lost, Delayed, or Missing Packages

If your package is delayed or appears to be missing, please contact us at nigarkaraca534@gmail.com with your order number. We will review the shipment status and assist you with the next steps.

Please note that delays caused by shipping carriers, customs, weather, or other external factors may be outside our control.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at nigarkaraca534@gmail.com. Include your order number and clear photos of the damaged item and packaging.

We will review the issue and provide a suitable solution according to our Return and Refund Policy.

Customs, Duties, and Taxes

Depending on the shipping destination, customs duties, taxes, or import fees may apply. These charges are determined by local authorities and may be the responsibility of the customer unless otherwise stated at checkout.